How do I know what services I do or do not need?
Feel free to select what services you believe you need when you create your order. After uploading your media to our secure server, your Project Manager will reach out to you within 48 hours to let you know what our creative team believes you do or do not need for your project. You can decide what's right for your project, and even choose to receive a full refund at this point. Any services added or subtracted will be adjusted in the final pricing to fit your needs.
What type of files do you need to complete my project?
Our Delivery Specs are laid out for you on our Delivery Specs page linked at the bottom. Don't worry if you're not sure or are unable to provide us with these standards, just send us what you have! Trust us, we've all worked on projects of many shapes and sizes before!
How does file uploading work?
After successful creation of an order, we will provide you with a link to upload a folder of up to 20GB in size to our secure, encrypted server. Upon completion, we will share a private preview of the file with you before accepting or redesigning. The final audio files will be sent to you via the same secure server.
How will I know the progess of my project and communicate with those designing it?
Our dedicated project managers keep in constant contact with our editors, designers, mixers, and composers to give as accurate measures of progress as possible. They will be in communication with you with periodic updates, progress, adjustments to estimated time of completion, as well as any needs such as types of files we may ask of you to assist in the project.
How long will my project take to complete?
Every project is unique and has specific needs. Our team has decades of experience meeting project needs at the highest of standards within set time frames. Within 48 hours of the upload of your media to our secure server, your project manager will have an accurate estimate as to how long your project will take to complete. We will also let you know if we believe there are additional services needed for your project or services selected that you may not actually need. You will have the ability to fully refund your project at this point if you are not satisfied.
What if I have different Dialogue takes or versions of Audio?
The more material we have to work with, the better! If you have specific takes you have in mind, feel free to let us know in the Design Brief notes. If you'd like us to choose the best takes and material to use, great! That's our specialty. If you can, please include additional takes under the current take (on different tracks) when delivering your files to us.
How much can you clean up my Audio?
You would be surprised how much we are able to clean up your Audio with cutting edge tools and techniques. Things like background hum, wind noise, as well as birds chirping or sirens in the background can generally be taken care of. The main difficulty is when the annoying sound you don't want in there is in the same Audio file at the same time exact time as essential dialogue. This can still be cleaned up quite a bit, but can be difficult to solve completely. We will work with you and communicate how well we will be able to work with your Audio within 48 hours of submitting your media. We will also assist you if we truly believe that your project needs ADR or another remedy. You will have the ability to fully refund your project at this point if you are not satisfied.
What does Sound Design consist of?
Generally, Sound Design consists of all creative editing and design for your project outside of the dialogue; whether this be editing material you provide for us, or creating and designing our own sounds and effects. This includes designing of Ambiences, Foley work, and Sound Effects.
What if I have additional notes after completing the design brief?
You can communicate with your project manager at any time to provide additional notes to the creative team.
How does the final pricing work?
If your inital length of project time is a little bit off or you have added or subtracted services based on our assessment of your needs, we will communicate any changes in pricing to you. Your final invoice will be prorated and reflect any changes.
How large of a team will be dedicated to my project?
Every project has different and unique needs, we will dedicate editors, designers, mixers, and composers to your project as needed to tackle all aspects of your project in a timely and professional manner.
Do you provide Foley work?
Yes, Foley is a core part of Sound Design, and will be used as a part of our Sound Design services for your project as needed.
Do you provide ADR services?
At the moment, we do not provide ADR services. However, we can guide you in the steps to acheive this on your own and any and all takes of Dialogue provided by you are inclusive of our Dialogue Editing.
How does the redesign work for custom music?
At the moment, redesign is inclusive of everything except custom music. The reason for this is the sheer amount of work that goes into creating a custom piece of music for your project. With that being said, we want you to be happy with your project, and would be happy to work with you and our composers to achieve your vision.